Privacy Statement

Effective Date: 17^th May 2023

This Privacy Statement (“Statement”) explains how Utility Planners UK (“we,” “us,” or “our”) collects, uses, and protects your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the United Kingdom.

1. Personal Information We Collect

We may collect the following types of personal information:

1. Contact Information: Such as your name, email address, phone number, and postal address when you provide them to us through our website, forms, or communication channels.
2. Usage Information: Such as your IP address, browser type, operating system, referral source, pages visited, and the dates and times of your visits to our website. We collect this information through cookies and similar tracking technologies as described in our Cookie Policy.
3. Information You Provide: Such as any other personal information you voluntarily provide to us when interacting with our website or contacting us directly.

1. How We Use Your Personal Information

We may use your personal information for the following purposes:

1. Providing and improving our services: We use your personal information to respond to your inquiries, process your requests, and communicate with you about our services. We also use this information to personalize your experience, customize our website and services, and improve their functionality and user experience.
2. Marketing and communication: With your consent, we may send you promotional materials, newsletters, and updates related to our services. You have the right to opt-out of receiving such communications at any time.
3. Analytics and insights: We collect usage information to analyze and understand how visitors interact with our website. This helps us improve our website’s performance, identify areas for enhancement, and provide you with a better user experience.
4. Legal compliance: We may process your personal information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

1. Legal Basis for Processing

We will process your personal information based on one or more of the following legal bases:

1. Contractual necessity: Processing your personal information is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract.
2. Legitimate interests: Processing your personal information is necessary for our legitimate interests or those of a third party, provided that such interests are not overridden by your rights and interests.
3. Consent: Processing your personal information is based on your explicit consent to the processing for specific purposes.
4. Legal obligations: Processing your personal information is necessary to comply with our legal obligations.

1. Data Sharing and Disclosures

We may share your personal information with third parties in the following circumstances:

1. Service providers: We engage trusted third-party service providers to assist us in operating our business and providing services to you. These providers are contractually bound to handle your personal information confidentially and only process it on our behalf.
2. Legal compliance: We may share your personal information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
3. Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction, subject to applicable data protection laws.

1. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

1. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Statement, unless a longer retention period is required or permitted by law. When your personal information is no longer needed, we securely delete or anonymize it.

1. Your Rights

Under the GDPR and other applicable data protection laws, you have certain rights regarding the personal information we hold about you. These rights may include:

1. Right to access: You have the right to request access to the personal information we hold about you and obtain a copy of it.
2. Right to rectification: You have the right to request the correction of inaccurate or incomplete personal information we hold about you.
3. Right to erasure: You have the right to request the deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
4. Right to restrict processing: You have the right to request the restriction of processing of your personal information in certain circumstances, such as when you contest its accuracy or the lawfulness of processing.
5. Right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and transmit it to another controller where technically feasible.
6. Right to object: You have the right to object to the processing of your personal information in certain circumstances, including direct marketing.
7. Right to withdraw consent: If we rely on your consent as the legal basis for processing your personal information, you have the right to withdraw your consent at any time.

To exercise your rights or if you have any questions or concerns regarding the processing of your personal information, please contact us using the details provided below.

1. Updates to this Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or legal obligations. We encourage you to review this Statement periodically for the latest information on how we handle your personal information.

1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Statement or our privacy practices, please contact us at:

Utility Planners UK Address: Unit 7, Bradmarsh Business Centre, Bow Bridge Close, Rotherham, South Yorkshire, S60 1BY

Email: enquiries@utilityplanners.co.uk

By using our website or providing us with your personal information, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Statement.

Last updated: 17^th May 2023